U999 Privacy Policy — Our commitment to protecting your information

U999 (referred to hereinafter as "we" or "the Platform") takes your personal privacy very seriously. This Privacy Policy explains what information u999 collects, why it is collected, and how it is used and kept secure.

This policy applies to the u999 website, mobile application, and all related services. From the moment you register, log in, play a game, or use any feature on u999, this Privacy Policy becomes a legally binding agreement between you and u999.

We believe complete transparency is the only way to earn user trust. That is why this policy contains no hidden terms — everything is written in plain, straightforward language.

U999 collects certain information to keep the platform running smoothly. Full details by category are provided below:

U999 uses the data it collects for the specific purposes listed below. Information is never used for any other purpose:

• For account creation, management, and verification — your information is essential to confirm the identity of new members and ensure secure account operation.
• For processing financial transactions — your financial details are used to complete deposits and withdrawals securely.
• For customer support — contact details are required to resolve issues and provide assistance.
• For security and fraud prevention — device and behavioural data are analysed to detect suspicious activity.
• To meet legal and compliance obligations — required to satisfy the conditions set by licensing authorities and applicable laws.
• To ensure responsible gaming — gaming behaviour is monitored to identify potential signs of addiction and provide support.
• For service improvement and personalisation — to create a better experience tailored to your preferences.

U999 shares your personal information only under strictly controlled circumstances. Your data is never shared except in the following situations:

• Payment Processors: With payment providers such as bKash, Nagad, Rocket, or banks — limited to information necessary to complete transactions.
• KYC Verification Partner: With licensed verification providers for identity verification — limited to identity-related information only.
• Legal Authorities: When required by a valid court order or government investigation — upon request by law enforcement authorities.
• Audit & Compliance: For routine audits by the licensing regulatory authority — to ensure compliance with applicable regulations.

U999 uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and site security — disabling these will prevent the site from functioning.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the site are most used — all data is fully anonymized.
• Security Cookies: Used to detect fraudulent login attempts and bot activity.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of some u999 features.

U999 does not retain your data longer than necessary. The retention periods for each data type are outlined below:

• Account data — retained for the duration of the account and up to 5 years after closure.
• Financial transaction records — retained for 5 to 7 years as required by law.
• KYC documents — retained for up to 5 years in accordance with regulatory requirements.
• Gaming History — retained for up to 3 years after account closure.
• Cookie Data — automatically deleted at the end of a session or after a maximum of 1 year.
• Customer Support Communications — retained for up to 2 years after issue resolution.

As a u999 member, you have several important rights regarding your personal information:

U999 is a platform intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age verification is conducted via KYC in cases where identity is in doubt.
• Any account found to belong to a minor is immediately suspended.
• Any data collected from a minor is deleted without delay.

U999 is an international platform. For certain services, your data may be processed on servers in other countries. In such cases:

• Data is only transferred to countries that comply with international data protection standards.
• End-to-end encryption is applied to all data in transit.
• Privacy is ensured through legal agreements with overseas server partners.
• Users' core financial data is stored in compliance with local regulations.

U999 may update this Privacy Policy when necessary. We will notify you before any significant changes take effect.

• Minor changes such as spelling corrections or clarifications may take effect without prior notice.
• For significant changes, users will be notified at least 14 days in advance via email or in-app notification.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• Continued use of u999 after any changes constitutes acceptance of the updated policy.

U999 applies industry-leading technical standards to keep your data secure:

• TLS 1.3 Encryption: All data transfers use the latest Transport Layer Security protocols.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Regular Penetration Testing: Third-party experts regularly audit the system for vulnerabilities.
• Data Masking: Sensitive data — such as card numbers — is partially masked within our systems.
• Access Control: Only authorized personnel have access to data on a need-to-know basis.
• Incident Response Plan: A response plan is always in place to act swiftly and notify affected users in the event of any data breach.

Contact us for any privacy-related questions, concerns, or rights requests. u999's dedicated privacy team is here to help.

• Email: [email protected] (responses within 30 days)
• Live Chat: Available 24/7, every day of the week.
• A reference number will be provided once your complaint has been submitted.
• If you are not satisfied with our resolution, you have the right to file a complaint with the relevant regulatory authority.