U999 Terms and Conditions — A complete guide to using the platform

U999 (hereinafter referred to as the "Platform") is an internationally licensed online gaming service. These Terms and Conditions constitute a legally binding agreement between u999 and its members.

By using any u999 service — browsing the website, opening an account, making a deposit, or playing any game — you are considered to have agreed to these Terms and Conditions. If you do not agree with any of the terms, please refrain from using u999.

U999 reserves the right to update these Terms and Conditions at any time. Members will be notified of significant changes via email or in-app notification.

You must provide accurate and complete information when registering at u999. Registering with incorrect or false information is strictly prohibited and may result in account termination.

• Only one account per person is permitted. If multiple accounts are found under the same identity, all accounts will be closed.
• It is your responsibility to keep your account password and login details strictly confidential. Sharing account access with third parties is prohibited.
• If you suspect unauthorized access to your account, contact the support team immediately.
• If your account details change (phone number, email, etc.), please update them promptly.
• Opening an account under a corporate or business name is not permitted; only personal accounts are accepted.

U999 reserves the right to verify account information. Certain services may be restricted until verification is complete.

U999 strictly enforces an 18+ policy. Preventing minors from accessing the gaming platform is one of our highest priorities.

One of the following documents is required for KYC (Know Your Customer) verification:

• National ID Card (NID) — clear photos of both sides
• Valid passport — clear photo of the data page
• Driving License — valid government-issued version

A recent utility bill or bank statement (within 3 months) is accepted for address verification. Verification is completed within 24–48 hours of document submission.

Depositing at u999 is simple and secure. All deposits are processed in Bangladeshi Taka (BDT).

• Deposits must be made from a payment method registered in the member's own name.
• Deposits made from a third-party payment method will be returned and the account may be subject to investigation.
• U999 does not charge any additional fees on deposits; however, your payment provider may apply their own fees.

U999 is committed to paying all legitimate winnings. Withdrawal requests are processed promptly, subject to applicable terms.

• KYC verification must be completed before making a withdrawal.
• Withdrawal requests can be made after each deposit has been wagered at least once.
• Withdrawals can only be made using the same method as the original deposit.
• Minimum withdrawal amount: BDT 1,000.
• Daily withdrawal limit: BDT 1,00,000 (higher limits apply for VIP members).
• Withdrawals may take 24–72 hours to process.

U999's various bonus offers give members extra opportunities to play. However, each bonus comes with specific terms that members must follow.

• Welcome Bonus: Offered to new members on their first deposit. A specific wagering amount must be completed within a set timeframe to claim the bonus.
• Reload Bonus: Available on regular deposits, with separate wagering requirements applicable to each.
• Cashback Offer: Cashback is provided on losses over a defined period. It cannot be withdrawn directly.
• Free Spins: Free spins on selected slot games. Any winnings are credited to the bonus balance.
• Attempting to use the same promotion more than once may result in account termination.
• U999 reserves the right to modify or cancel any bonus offer at any time.

All games at u999 are conducted fairly and transparently. Every outcome is completely unbiased through the use of an RNG-certified system.

• In Live Casino games, the dealer's decision is final. Rounds may be voided in the event of a technical error.
• In Sports Betting, if an event is cancelled, bets will be refunded unless separate rules apply.
• If the internet connection drops during a game, the outcome will be determined based on server-side data.
• Using the same account on multiple devices simultaneously may be restricted.
• All rules apply equally when using the auto-spin feature in slot games.

The following activities are strictly prohibited in order to maintain a fair environment at u999:

• Bonus abuse — collecting bonuses using multiple accounts or identities.
• Using funds from money laundering or illegal sources on the platform.
• Use of software bots, automated scripts, or hacking tools.
• Intentionally exploiting platform vulnerabilities or bugs.
• Colluding with other members or manipulating games.
• Harassing or insulting support staff.
• Filing false chargebacks or disputes.

U999 believes gaming should be a form of entertainment — not a source of financial stress. The wellbeing and peace of mind of our members is our top priority.

• Deposit Limit: Members can set their own daily, weekly, or monthly deposit limits.
• Session Limit: Automatic logout is in place after a set period of inactivity.
• Cooldown Period: A temporary break of 24 hours up to 30 days may be taken.
• Self-Exclusion: If you need a long-term break, you can request an account lock through our support team.
• Reality Check: Session duration notifications are sent at regular intervals.

If you notice signs of gaming addiction or a family member is struggling, please contact our support team. For more information, Responsible Gaming Page View.

U999 uses internationally recognized security standards to protect members' personal data. All information is secured with SSL encryption and advanced firewalls.

• Member information is never sold or shared with third parties without authorization.
• Relevant information may be disclosed in response to valid requests from legal authorities.
• Members can request details of their stored data at any time.

For more details, visit our Privacy Policy Read.

U999 reserves the right to temporarily or permanently close an account under the following circumstances:

• Violation of terms and conditions.
• If KYC verification is not completed or false information is provided.
• Extended inactivity (more than 12 months).
• In cases where the member requests self-exclusion voluntarily.
• Under the direction of legal authorities.

Members may request account closure at any time. Before the account is closed, they will have the opportunity to withdraw any available balance.

U999 always strives to deliver the best service; however, our liability is limited in the following areas:

• U999 is not liable for any losses caused by internet disconnection or device failure.
• U999 is not responsible for delays or errors caused by third-party payment gateways.
• Services may be temporarily unavailable due to unexpected technical issues.
• U999 cannot be held liable for service disruptions caused by force majeure events such as natural disasters, war, or pandemics.

U999 reserves the right to update or modify these Terms and Conditions. Members will be notified prior to any significant changes.

• Minor changes may take effect frequently without prior notice.
• For major changes, at least 7 days' notice will be given via email or in-app notification.
• If you do not agree to the revised terms, you will have the option to close your account.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

For any questions, complaints, or disputes, please contact our support team. u999 takes all complaints seriously and aims to resolve them promptly.

• Live Chat: Available 24/7.
• Email: [email protected] (response within 24–48 hours).
• A reference number will be provided once a complaint is submitted.
• If the internal resolution is unsatisfactory, an appeal may be made to the licensing authority.